Terms of Use

Last updated: 28 July 2026

These terms are an agreement between you and Matthysen Holding B.V. about your use of the CoZoo app and the cozoo.app website. By using CoZoo you accept them.

1. Who we are

Matthysen Holding B.V.
Amsterdam, the Netherlands
Email: help@cozoo.app

2. What CoZoo is

CoZoo is a shared scheduling app. It shows a timeline of who is responsible for a ZooAnimal, until when, and who takes over next. It is a tool for keeping track of an arrangement you have already made with other people.

CoZoo is not a legal record, not evidence of a custody arrangement, and not a substitute for legal, medical or professional advice. What you enter is a description of your plan, and nothing more.

3. Using CoZoo

You must be at least 18 years old to use CoZoo, and you need an Apple Account with iCloud enabled, because that is where your schedule is stored.

You agree to use CoZoo only for lawful purposes, to enter only information you have the right to enter, and not to attempt to interfere with the app, work around its access controls, or use it to harass or monitor anyone.

4. Your content

Everything you put into CoZoo stays yours. We claim no ownership of it and, because it is stored in your own iCloud, we have no access to it. You are responsible for what you enter, for having the right to enter it, and for who you choose to invite.

Inviting someone to a ZooAnimal gives them sight of that schedule. Consider that before you send an invitation.

5. Invitations and access

The person who creates a ZooAnimal owns it. They decide who is invited, what access each person is given, and they can remove that access at any time. If you have been invited to someone else's schedule, you can leave it at any time, but you cannot take it with you.

If the owner's subscription ends, editing is paused for everyone on that schedule. The schedule itself remains visible.

6. Subscriptions and payment

CoZoo is free to try for 14 days with everything unlocked. After the trial, a subscription is required to keep editing your schedules. You can always continue to see them.

Only the person who creates a ZooAnimal needs to subscribe. Everyone they invite is included at no extra cost, for as long as that subscription is active.

Subscriptions are sold and billed by Apple through the App Store, not by us. Payment is charged to your Apple Account on confirmation of purchase. A subscription renews automatically for the same period unless it is cancelled at least 24 hours before the end of the current period, and your Apple Account is charged for renewal within 24 hours of the period ending. You can manage or cancel your subscription in your Apple Account settings at any time. Deleting the app does not cancel a subscription.

Current prices are shown in the app before you buy, in your local currency. Refunds are handled by Apple under the App Store's own terms, and we cannot issue them. See Apple's guidance on requesting a refund.

7. Right of withdrawal

As a consumer in the European Union you normally have 14 days to withdraw from a distance purchase. Because a subscription gives you immediate access to digital content, that right ends once the service has begun with your consent. Purchases are made through Apple, so any withdrawal or refund request should be made to Apple.

8. Availability

We work to keep CoZoo running well, but we do not promise that it will always be available or free of faults. CoZoo depends on Apple's iCloud and CloudKit services, and on your own device and network. Interruptions to those services will interrupt CoZoo, and are outside our control.

We may update, change or discontinue features. If we discontinue CoZoo entirely, we will give reasonable notice so that you can record anything you need. Your data stays in your iCloud regardless.

9. Your data

Your schedule is stored in your own iCloud account. We hold no copy of it and cannot recover it for you. Keeping your Apple Account secure, and keeping whatever backups you need, is your responsibility. How the limited data we do handle is treated is set out in our Privacy Policy.

10. Our liability

Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be limited under Dutch law. Your statutory rights as a consumer are not affected.

Subject to that, we are not liable for indirect or consequential loss, for loss of data stored in your iCloud, or for any consequence of a missed handover, a schedule that was entered incorrectly, or a disagreement between people sharing a schedule. Our total liability is limited to the amount you paid us in the twelve months before the claim arose.

11. Intellectual property

CoZoo, its name, its logo, its designs and its software belong to Matthysen Holding B.V. You are given a personal, non-exclusive, non-transferable licence to use the app on devices you own or control. You may not copy, reverse-engineer, resell or redistribute it.

12. Ending this agreement

You can stop using CoZoo at any time by deleting the app. We may suspend or end your access if you seriously or repeatedly breach these terms, and we will tell you why unless we are prevented from doing so by law.

13. Changes to these terms

We may update these terms. If a change materially affects your rights, we will give notice in the app before it takes effect. Continuing to use CoZoo after that means you accept the updated terms.

14. Apple

Apple is not a party to this agreement and is not responsible for CoZoo or its content. Apple has no obligation to provide support for CoZoo. Apple and its subsidiaries are third-party beneficiaries of these terms and may enforce them against you.

15. Governing law

These terms are governed by the law of the Netherlands. Disputes will be brought before the competent court in Amsterdam, unless mandatory consumer law entitles you to bring them elsewhere.

16. Contact

Write to help@cozoo.app.